If you have questions or need assistance regarding billing or registration issues, please contact Barbara at the CAPP billing office.

Mailing Address (including for payments):

1650 Borel Place, Suite 208
San Mateo, CA 94402

Phone:

650-349-9001

e-mail:

capp.billing@gmail.com (note: for business office correspondence only–this address is only for communicating with the business office; emails sent to this address will not go to your doctor; please contact your doctor directly by dialing the respective phone number)

Other Resources:

Billing Forms (click on this link to go the forms page to find downloadable credit card and financial responsibility agreements)

How To File Your Own Claim (A downloadable PDF file with instructions on how to file a claim with your insurance plan–for private pay clients)

Important: If you intend to use your insurance (Aetna, Health Net – formerly MHN), please contact your insurance carrier before the first session to ensure that your provider’s services are covered by your plan. At the current time, CAPP is contracted only with Aetna Behavioral Health and Health Net (formerly MHN). Please contact your doctor about provider-specific forms.

Please note that uninsured/self-pay patients have a right to a good faith estimate of costs for scheduled sessions. Please contact your doctor if you have any questions about current rates or would like to obtain a good faith estimate of costs. Some of the cost information may be in the office policy document (updated 11-21-24)